We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves. This 14-day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty.
1. Cancellation Policy:
The order can be canceled only before shipping. The buyer needs to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
All the shipped out order cannot be canceled.
2. Return Policy:
(1).How to deal with, If the item is defective? We are sorry that the item is defective, and we will actively deal with such incidents we also need your help.
First: If the item is defective, please notify us within 7 days of delivery. Second: please shoot the picture of the item is defective, and then send the picture to us by email.
Third: All items must be returned in their original condition, in order to qualify for a refund or exchange of goods.
We will not accept returns in the following conditions: 1. Items outside the 7days of delivery. 2. Washed, worn, used or misused items. 3. Items under the following categories: Sale, Swimwear, Lingerie are not covered by the warranty.
The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order.
Notes: All returns must be authorized by the Reya Veles. Returned item without an Return Merchandise Form (RMA) will not be accepted.
(2). With cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation), Within 7 days of delivery, and The buyer is responsible for all shipping costs incurred.
(3). Return & exchange address: The return address is not the shipping address on the express waybill, so please contact with us first to get the return address.
3. Refund Policy:
The money will refund in 2 working days after the order is canceled & return package is delivered.
If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it takes 3-15 days or more time for the bank to process the international refund, your kindly understanding and patience will be highly appreciated.